Friendly Policies & Terms

With most driving schools, their policy is:
“No refunds -- Period.”
 
We think it's fair to ask: "Why?"

Our "No Questions Asked" Refund Policy:
Our policy is unique because our rate of customer satisfaction is very high.  With West Point Driving School, when you pay in advance for services, your payments are considered refundable deposits for one year.  For the same year, your pricing is “locked in” for the services you paid for.  Deposited funds are reduced as you use services.

That means for an entire year it’s still your money until you use it, and the price you paid is guaranteed!

Within this period upon request for any reason, we will gladly issue a refund equal to 100% of the amount you paid, minus the value of any services already provided in good faith according to the fees posted on our website at the time of payment.  Please allow four business days to receive a check, or to receive a credit on your card.  After one year of inactivity, unclaimed and unused deposits are forfeit.  Online driver's education is non-refundable.  West Point Driving School reserves the right to refuse service to anyone.  In the rare case that we decide to refuse services, we will issue any refund due in accordance with this policy. 

If You Need to Cancel an Appointment:
Whether it’s an illness, death in the family, or conflicting schedules, we know you have good reasons if you need to cancel or reschedule.  It’s never a problem to cancel an appointment, but... If you must cancel with less than 24 hours notice, the fee for holding the unused time slot is $40.  To cancel, please call our staff or leave voicemail at (916)381-3211 anytime, seven days a week.  A voicemail message is sufficient notification to cancel.  A late cancellation also applies if you're not prepared with a permit when an instructor arrives.

If You Need to Change Your Pick-up or Drop-Off Location:
If you wish to change the pick-up or drop-off location for an appointment, please call us in advance!  It’s usually not a problem if the new location is within our service area, but when your appointment was originally scheduled, we checked the travel time to and from other students' appointments.  We may not be able to accommodate the change unless we shorten the length of your appointment.  (All teens must receive at least 6 hours of instruction.)

Special Service Fees:
The following fees may be changed without notice. Current fees shall always be posted on this website.

$40.......Holding an appointment which is canceled with less than 24 hours notice
$40.......Processing checks returned due to insufficient funds
$10.......Replacing lost or damaged DMV certificates (Allow 3 business days for delivery.)