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simple principles make us who we are...
Providing excellent service means we make choices. We choose to spend more money on
brand new cars, higher pay for instructors, longer employee training,
more frequent car washes, better‑educated office staff, and so on.
And we choose to avoid the cost‑cutting practice of
These choices aren't always the best way to make a quick dollar, but
this is how
we built our rock-solid reputation. You can
expect West Point Driving School to be in business for a very long time.
Stand Behind a Fair Refund Policy
This shouldn't be a big deal, but our refund policy is
almost unheard-of in the driving school industry. Nearly every
other driving school has a "no refunds, no exceptions"
policy. Our policy is
just plain fair: We return your money for any pre-paid service you don't
wish to use. Our office staff doesn't need management approval to
issue a refund.
Customer Do Their Research
We don't hire
"telemarketers." Our phone staff is
thoroughly trained to answer all your questions. It's not their job to "close the sale"
We want you to be well informed.
Call as often as you like; we love questions! Check
online reviews, and check with the Better Business Bureau. You'll let
us know when you're ready, and we can wait.
Never Sell a Customer More Than
Every instructor and staff member is specifically trained that we will
always operate our business with integrity. We will not oversell
our services, and we never "milk the clock." We maintain a measured pace of instruction so
you can see your own steady progress.
Give the Customer Maximum Value for Their Time
lesson will introduce you to as many new skills as our time together
Mastery of skills will come during practice and repetition, which
usually happens with the family, not with us.
This means you finish each lesson well-equipped to make your practice time
as productive as possible. A good lesson should be slightly intense, but never overwhelming or frightening.
Work With the Family as a Team
driving schools allow family members to ride along, and those that do
tell you it's a bad idea. Most students and family members say it
helps a lot. But it's your
decision, not ours. If a family member rides along, they
will learn techniques to keep
the car relatively safe as the new driver practices, while also expanding the
This leads to faster learning and less frustration for everyone.
If a family member can't ride along, our instructors will want to pass
along information after each lesson if possible.